SHIPPING POLICY

Thank you for visiting and shopping at Perfect in Paper

Shipment processing time

All orders are processed within 0-2 business days of receipt. Orders are not processed or shipped from Saturday, 12 pm EST through Sunday.
Expect up to 14 days transit time.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order are calculated at a flat rate and displayed at checkout.
All orders are shipped for $5 AUD (to all countries)
*Free shipping on orders of $59.99 or more.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Perfectinpaper.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Perfectinpaper.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded.
Perfectinpaper.com will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Alert us at Perfectinpaper8@gmail.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

Thank you for shopping with Perfectinpaper.com

Returns Policy

Introduction:

Perfect in paper is committed to providing high-quality handmade jewelry that you will love. If you are not completely satisfied with your purchase, we are happy to offer a refund or exchange, subject to the terms outlined below.

Return Window:

All purchases are eligible for a return within 7 days from the date of delivery.
This policy does not apply to sale items unless they are faulty.

Conditions for Eligible Returns:

Returned items must be in their original condition, unused, unworn, and with all original packaging and tags attached.
Custom-made or personalized items are not eligible for return, unless deemed faulty.
Items with visible signs of wear and tear, damage, or alterations are not eligible for return.
Items returned without original packaging or tags will be assessed for potential refund or exchange options.

Refund Options:

Upon receipt of the returned item(s) and confirmation of its condition, we will issue a full refund to your original payment method.
Refunds will not include original shipping costs, unless the return is due to a fault with the item.
Alternatively, you can choose to exchange the returned item for another item of equal or lesser value.

Initiating a Return:

To initiate a return, please contact us via email at perfectinpaper8@gmail.com.
We will provide you with instructions on how to pack your item(s) and return it to us.
You are responsible for shipping costs for returns, unless the return is due to a fault with the item.

Exceptions:

Faulty Items:
If you receive an item that is faulty, we will gladly offer a refund, repair, or replacement, in accordance with the Australian Consumer Law.
Natural Variances:
Our handmade jewelry is crafted with natural materials, and there may be slight variations in color, size, and shape. These natural variances are not considered defects and are not eligible for return.
Change of Mind:
We do not offer refunds if you simply change your mind about your purchase.

Contact Information:

For any questions or concerns regarding our returns policy, please contact us at perfectinpaper8@gmail.com